What is Mastercard Travel Rewards?
Mastercard Travel Rewards offers Mastercard cardholders enrolled in the program access to a range of exclusive and cashback offers whenever they travel or shop. Simply pay with a Mastercard at participating overseas merchants online or instore to participate.
What is a "qualifying transaction" or "eligible purchase"?
A qualifying transaction or eligible purchase is one where a cardholder makes a purchase that meets the cashback offer's published criteria. These criteria include the use of an enrolled Mastercard at a participating merchant, paying in the specified currency, and satisfying all of the applicable terms and conditions stated in the offer’s advertising. Dynamic currency conversion transactions are not eligible for Mastercard Travel Rewards offers.
Can I earn cashback from purchases in my home country with Mastercard Travel Rewards?
For all offers that are specified as “spend in-store”, you need to travel to the advertised destination to be eligible for the offer.
For offers that are specified for "spend online" you can qualify for the offer in your home country provided you make a purchase using an enrolled Mastercard and at a participating merchant while using the offer’s specified currency and meeting all of the cashback offer’s applicable advertised terms.
Do I need to enrol in Mastercard Travel Rewards?
Individual Mastercard cardholders do not need to enrol or register with the program, as your bank will look after that process. Once your bank has determined your eligibility and introduced you to Mastercard Travel Rewards, all eligible cashback transactions will be processed automatically. To check if your Mastercard is eligible, simply contact the bank that issued your card.
How is the cashback processed? Do I need to do anything to make sure it is processed?
Mastercard will work directly with your issuing bank to process and credit cashback for your eligible transactions. There is no action required by Cardholders. The cashback is undertaken by Mastercard systems and presented as a credit on your card statement. Each rebate will include the text “Mccashback” in the description on your card statement.
In addition, for selected Prepaid Multi-Currency Cards*, the cashback processed onto your Prepaid Multi-Currency Card will depend on the currencies available on your card and the location of your purchase.
Examples of how a rebate may be processed are:
- If the destination currency is listed as a currency into which you can load funds onto your Prepaid Multi-Currency Card, the rebate will be credited as a single amount to the destination currency regardless of whether you have any funds available in that currency; or
- If the destination currency is not listed as a currency into which you can load funds onto your Prepaid Multi-Currency Card, the rebate will be credited to the local currency in the country in which your Prepaid Multi-Currency Card was issued (in accordance with the relevant product disclosure statement).
Is the cashback processed immediately at the point of sale?
The cashback is not processed immediately and will not reduce the purchase price of goods and services at the point of sale. The processing of cashback offers is undertaken quickly, but not instantly, by automated Mastercard systems, and appears as a credit on your card statement.
Is there a limit on the number of purchases I can make with each merchant brand?
The terms and conditions of each offer are specified on the program website. Simply check these terms and conditions on each offer as they have different validity periods.
What if I receive my card statement and I have not been credited any cashback from a qualifying transaction?
For cardholder support and enquiries related to Mastercard Travel Rewards, please contact your bank. They will assist you with:
- General enquiries and support
- Transaction-related queries
- Lost or stolen cards