What is Mastercard Travel Rewards?
Mastercard Travel Rewards offers Mastercard cardholders enrolled in the program access to a range of exclusive and cashback offers whenever they travel or shop. Simply pay with a Mastercard at participating overseas merchants online or instore to participate.
What is a "qualifying transaction" or "eligible purchase"?
Merchants may provide to eligible Mastercard cardholders certain discounts, rebates or other benefits on the purchases of goods and services ("Offers") that will be available on the Mastercard Site. Such Offers are subject to certain Terms & Conditions and may change at any time without notice to you. Merchants may also have different payment acceptance criteria for online purchases (e.g., debit or prepaid cards may not be accepted). This criteria is determined by the merchant in its discretion and may be visible on the Merchant website. Mastercard will not be liable for any loss or damage incurred as a result of any interaction between you and a merchant with respect to such Offers. Except as set forth herein, all matters, including but not limited to delivery of goods and services, returns, and warranties are solely and strictly between you and the applicable merchants. You acknowledge that Mastercard does not endorse or warrant the merchants that are accessible through the Mastercard Site nor the Offers that they provide.
If applicable, all offer redemption is dependent on merchant shipping policies and availability to cardholder's shipping address.
For all offers that are specified as “unlock additional online offers” cashback is not earned on shipping, handling, tax or the purchase and/or use of gift vouchers, which for avoidance of doubt, includes gift cards, gift certificates, or any other similar cash equivalents.
Can I earn cashback from purchases in my home country with Mastercard Travel Rewards?
For all offers that are specified as “spend in-store,” you need to travel to the advertised destination to be eligible for the offer.
For offers that are specified for "spend online," you can qualify for the offer in your home country provided you make a purchase using an enrolled Mastercard and at a participating merchant while using the offer’s specified currency and meeting all of the cashback offer’s applicable advertised terms.
Do I need to enroll in Mastercard Travel Rewards?
Individual Mastercard cardholders do not need to enroll or register with the program, for offers that are specified as “spend in-store” offers or offers specified as “online offers automatic rewards” as your bank will handle that process. Once your bank has determined your eligibility and introduced you to Mastercard Travel Rewards, all eligible cashback transactions will be processed automatically. To check if your Mastercard is eligible, simply contact the bank that issued your card.
Individual eligible Mastercard Travel Rewards cardholders are required to register on the Mastercard Site to be eligible for offers specified as “unlock additional online offers”. You’ll earn cashback when you access the merchant’s site through the provided link on mtr.mastercardservices.com. However, do take note that each cardholder can only register for one Mastercard Travel Rewards Account, and only one Card can be linked to a single Account. This means that the cashback can only be earned on a single Account and Card.
I forgot to sign in to the Mastercard Site before shopping with a merchant. Can I still have my cashback?
Sorry, but we’re unable to allocate cashback for any purchases that did not originate from the mtr.mastercardservices.com site. The next time you shop, always access the merchant’s website via the link provided on the Mastercard Site so we can track your visit and allocate cashback.
How is the cashback processed? Do I need to do anything to make sure it is processed?
Cashback is processed automatically if you (cardholder) have followed the terms of the offer, which may require registration and shopping via the link provided on the Mastercard Site.
Each rebate will include an identifier such as "Mccashback" in the description on your card statement.
Is my cashback for offers specified as “unlock additional online offers” immediately credited to my Mastercard Travel Rewards Account?
- When you make an eligible purchase from a participating merchant, via the link provided on the Mastercard site, the transaction will appear in your Mastercard Travel Rewards Transaction History as ’Pending’ within 5 working days.
- We'll confirm the transaction with the merchant before updating the transaction status to 'Approved'. This process can typically take 60-120 days but sometimes longer and is subject to the merchant's Terms & Conditions.
- Please note that for hotel and travel bookings, your cashback award will be approved within 90-120 days from the last day of your stay, travel booking or policy, contract or subscription start date, but in some cases it can take longer and is subject to the Merchant’s Terms & Conditions.
- Once shown as “Approved”, the cashback will be reflected in your Mastercard Travel Account within 24 hours and be pushed to your enrolled card within an estimated 72 hours. However, it will take some time for it to be credited to the Card registered to the Account with the exact timeframe being dependent on your bank.
What happens if I cancel a purchase I’ve made or want a refund?
You can cancel purchases and get a refund in the usual way that you would do directly with the merchant, subject to the merchant’s Terms & Conditions. However, you will not earn cashback for any cancelled or refunded orders. If you cancel a purchase after the cashback has been posted to your Mastercard Travel Rewards account, we reserve the right to deduct such cashback from your account.
I signed into my Mastercard Travel Rewards Account and made purchases for offers specified as “unlock additional online offers” via the provided URL for the merchant for shopping, but my orders are not showing up in my Account – what could be the cause?
- It takes up to 5 working days for a purchase to display as ‘Pending’.
- It may be that the web browser used at the time of purchase had cookies disabled. Cookies allow us to track your purchase - without them there’s no way for the system to allocate cashback to your Account.
My cookies are enabled but my purchases for offers specified as “unlock additional online offers” still aren’t showing up in my Account?
Here are some best practice guidelines to help make sure you receive your cashback:
- Make sure you sign in to your Mastercard Travel Rewards account before clicking on the ‘Access this offer now’ button on the Mastercard Site.
- Complete your purchase online, all in one session.
- If you decide after check-out that you want to purchase something else, close the merchant site window and start the process again, starting from the Mastercard Site.
- All participating retailers’ transaction are tracked through cookies. It is your responsibility to ensure that cookies are enabled in your browser and not cleared before the transaction. In addition, the security software on your computer should not result in any interruptions of the browser cookie tracking.
- Do not retrieve previously saved items in your shopping cart; start completely from scratch.
- Do not click on another banner or website promoting the merchant before you complete your transaction. If you must visit another site before completing your purchase, please use a different browser to do so. Interrupting the browser session that started from the Mastercard Site can affect tracking.
- Do not use "refer a friend" programs, again this changes the referrer.
- Telephoning the merchant to complete or modify your order will likely override the mtr.mastercardservices.com tracking (and therefore your cashback).
- Increasingly some internet security and ad blocking software programs prevent the special tracking codes we need to track your purchases. Please disable your program before using the Mastercard Site.
- Don’t use a coupon code which isn’t displayed on the mtr.mastercardservices.com site at the time of your purchase.
- Don’t switch to another country’s link within the merchant’s site for making a purchase as most merchants would not track the purchase if the country’s domain has changed.
- Make sure the merchant site cookies are accepted when you land on the merchant site from mtr.mastercardservices.com
Why has my cashback for offers specified as “unlock additional online offers” been cancelled?
Purchases may be cancelled for a number of reasons. The most common are:
- You have returned the products you purchased to the merchant
- Your payment failed, or you didn't meet the requirements of the merchant’s credit check
- Your last click with this merchant didn't come from the merchant under the “unlock additional online offers” section of the Mastercard site
- Your transaction didn't meet the merchant’s Terms & Conditions
- Your transaction has been deemed not for genuine personal use
- You didn't accept the merchant’s site cookies
Why have I earned more or less cashback with the same merchant for offers specified as “unlock additional online offers”?
Cashback rates can increase or decrease, but the current rate is always displayed on the Mastercard Site so remember to look at the current rate at the time you complete your purchase to know what rebate amount to expect.
Is the cashback processed immediately at the point of sale?
The cashback is not processed immediately and will not reduce the purchase price of goods and services at the point of sale. The processing of cashback offers is undertaken quickly, but not instantly, by automated Mastercard systems, and appears as a credit on your card statement. Cashback will take up to 30 days to be processed for offers classified as “spend in-store,” or “spend online.”
Is there a limit on the number of purchases I can make with each merchant brand?
The Terms & Conditions of each offer are specified on the program website. Simply check these Terms & Conditions on each offer as they have different validity periods.
What if I receive my card statement and I have not been credited any cashback from a qualifying transaction?
For cardholder support and enquiries related to Mastercard Travel Rewards, please contact your bank. They will assist you with:
- General enquiries and support
- Transaction-related queries
- Lost or stolen cards
Does Covid impact my offers?
In light of the evolving COVID-19 situation, we would recommend that you check merchant websites for availability and temporary closings. Our cardholders, customers, partners and employees are our highest priority.